We aim to be as competitive as possible and our delivery costs are calculated in the basket, based on what you’re looking to purchase.
Delivery costs are based on product availability and delivery within the UK Mainland. Delivery to the Scottish Highlands and Islands may incur additional costs, if applicable, these will be given in the checkout after a delivery postcode is entered.
If the delivery cost seems high then please double-check the items in your basket as you’ll likely find that you’ve mixed brands (i.e. ordered FloPlast Guttering alongside Supaplastics for example) you’ll find that this is the reason for additional delivery charges, as the items will be delivered from separate suppliers. If this is the case, simply remove the incorrect items and use the search bar to locate the correct product from the matching brand.
Some items in your order may come in separate deliveries due to them coming from different suppliers or having different lead times. Please take note of product lead times when you place your order with us.
Some items sent by couriers are classified as “non-conveyable”, examples of these would be guttering, drainage and pipes. These need to be moved manually through delivery networks and can sometimes be separated during transit, if this happens then the outstanding items usually arrive the next working day.
Whilst every effort is taken to ensure that your order is protected during transit, unfortunately, damage and loss can occur during this process, so it’s really important that you check your goods thoroughly when they arrive. If your goods arrive damaged or with parts missing, then please let us know within 48 hours (2 working days) of delivery and our team will do their best to help.
Please click the link below to view our Cancellation and Returns Policy:
Whilst every effort is taken to deliver within the advertised delivery time, and the vast majority of orders are delivered on time. Please understand that we rely on external couriers, hauliers and suppliers for delivery, and occasionally, unforeseen delays may occur outside of our control.
We ask that customers due not hire any tradespeople or commence work until the goods have arrived on site and been checked over, as we cannot be held liable for any costs incurred due to such delays.