Product & Supply Update - Gardenin Online | Outdoor Living, Landscaping and DIY Supplies

Product & Supply Updates

Updated: 25/01/2023

As the UK emerges from the challenges caused by COVID-19 and disruptions to the global supply chain, we’re starting to see business return to normal with the supply of many products stabilising. However, with the new year came new challenges, soaring gas and electricity costs mean that manufacturers have been forced to increase the prices we all pay for goods.

The situation in Ukraine is causing oil and fuel costs to soar, meaning that we’re all paying more at the pumps, and unfortunately, haulage and delivery companies have increased their prices and fuel surcharges by up to 30% as a direct result.

We’re monitoring the situation closely with our delivery partners, and whilst we anticipate this being a temporary situation, costs may increase further before things get better, therefor the delivery charges advertised in the basket are the best we can offer right now.

We still offer everyday low prices and aim to be as competitive as possible, this is an explanation for some prices and delivery charges being higher than usual, we hope you can understand.

Product Availability: The vast majority of products will be available as advertised on our website, products marked as “Out of Stock” or “Currently Unavailable” will be as they suggest, unavailable to order.
Delivery Dates: Our website will provide an estimated delivery timescale or estimated delivery date at the time of ordering. This is accurate for the vast majority of orders but please understand that the actual delivery date may be subject to change upon processing your order or during the delivery process.
Lead Times: The advertised lead times are realistic, and have been calculated using information from our suppliers and delivery partners.
Delay Mitigation: In light of the current situation, we're asking customers to not hire any tradespeople or commence work until all goods have arrived safely. Buildin Stores cannot be held liable for additional costs incurred (i.e labour) due to delays beyond our control.
Fuel Surcharges: Oil and fuel prices are rising dramatically because of the situation in Ukraine, so haulage and delivery companies have increased prices and fuel surcharges by up to 30%. The delivery charges given in the basket are the best we can offer at the moment.
Prices: We will always offer everyday low prices and be as competitive as possible, but manufacturers around the world are paying more for gas, electricity and raw materials at the moment, and prices are increasing in light of this.

How to limit the impact of price rises:

Don’t delay: If possible, order as soon as you can, as we’re seeing increases in the frequency of price rises from suppliers.
Plan ahead: Plan your entire project and ensure everything is ordered in advance to save on multiple delivery charges.