If the delivery driver arrives at your property on the specified date and nobody is in to accept the delivery then they will leave and attempt delivery on another date, unless you have left instructions taking liability for the delivery and asking us to leave your goods in a safe place.

Our delivery costs cover one delivery attempt only and additional delivery attempts may incur additional fees, we will contact you for payment if a re-delivery charge is applicable.

The short answer is no, bulk or palletised orders will be delivered by a haulage company offering a Kerbside delivery service so you must have the ability and willingness to manually or mechanically move the goods to where you want them on your property. Smaller items that can be sent in a parcel will be delivered by courier to your front door.

Sadly, At the moment, due to circumstances outside our control, this is not a service we can currently offer.

We use a mix of couriers, haulage companies and manufacturers own distribution so the level of delivery tracking available can depend on what you’re ordering.

In most cases a delivery date will be specified by us and delivery being made between 08:00am and 18:00pm on that day. We pass your contact information on to the delivery company so if tracking is available then this will be sent to the email address given.

We offer everyday low prices across all of our product ranges so free delivery over a certain order value isn’t something that we offer.

Delivery costs are displayed in the basket.

The vast majority of customer orders are delivered within 3 to 7 working days.

We give a product specific estimated delivery date on each product, this is based on current lead-times from suppliers, manufacturers and delivery partners. We pay close attention to these lead-times so we can give our customers accurate information at the time of ordering, helping you to better plan your projects.

All delivery costs are displayed in the basket.

We use an efficient mix of couriers, haulage companies and manufacturers own distribution to provide a reliable delivery service this means that costs can vary depending on the product ordered, quantity or your location.

Products with free delivery will display a badge on the product image.

We’re an online business offering a direct delivery service to the Mainland UK and we do not offer a service for customers to collect their orders from either ourselves or our suppliers.

At BuildinStores, we simply offer everyday low prices to all, meaning that we don’t offer discount or voucher codes.

You may have found a code on a 3rd party website but we’re not affiliated with any such website and you won’t be able to apply these discounts during our checkout process.

No you don’t need an account to place an order, you can either checkout as a guest or register an account, the decision is yours.