We’re an online business offering a direct delivery service to the Mainland UK and we do not offer a service for customers to collect their orders from either ourselves or our suppliers.

At BuildinStores, we simply offer everyday low prices to all, meaning that we don’t offer discount or voucher codes.

You may have found a code on a 3rd party website but we’re not affiliated with any such website and you won’t be able to apply these discounts during our checkout process.

No you don’t need an account to place an order, you can either checkout as a guest or register an account, the decision is yours.

We’re an online shop so all orders can be easily placed on our website.

All payments are to be made on our website and are processed securely by Opayo from Elavon (formerly SagePay) and verified using 3D Secure, an extra layer of security provided by banks and card companies to give you peace of mind when making purchases online.

If you don’t yet have 3D Secure set up on your card then please contact your bank directly. To find out more about 3D Secure click here.

We don’t accept orders or payments over the phone, all new orders are to be placed and paid for on our website.

Our helpline is there to assist customers with using our website, product advice and order updates.

In most cases we wouldn’t be unable to add to or amend an order after it’s been placed. In this case you would need to place another order for the additional goods or if the amendment is for a colour or product change then you would need to return these items and place the order again.

You can find out more about making a return in our returns policy.