We’re an online shop so all orders can be easily placed on our website.

All payments are to be made on our website and are processed securely by Opayo from Elavon (formerly SagePay) and verified using 3D Secure, an extra layer of security provided by banks and card companies to give you peace of mind when making purchases online.

If you don’t yet have 3D Secure set up on your card then please contact your bank directly. To find out more about 3D Secure click here.

We don’t accept orders or payments over the phone, all new orders are to be placed and paid for on our website.

Our helpline is there to assist customers with using our website, product advice and order updates.

In most cases we wouldn’t be unable to add to or amend an order after it’s been placed. In this case you would need to place another order for the additional goods or if the amendment is for a colour or product change then you would need to return these items and place the order again.

You can find out more about making a return in our returns policy.

No, not at the moment.

We already advertise our very best prices upfront on the website and we research our prices weekly to ensure that we’re always competitive.

No we don’t offer trade specific prices or discounts as we already offer our very best prices upfront on our website and these everyday low prices are available to all customer whether they’re public or trade.

Yes, bulk discounts are available on a limited number of products. If available, these prices will be displayed in the “Jumbo Buy” table above the “Add to Basket” button on the product page.

At BuildinStores, we simply offer everyday low prices to all, meaning that we don’t offer discount or voucher codes.

You may have found a code on a 3rd party website but we’re not affiliated with any such website and you won’t be able to apply these discounts during our checkout process.

Yes, we’re an online shop so we display all our best prices upfront on the website with a total price being given in the basket. You can then place your order online or save the quote for later by using the “Share Basket” button and sending the basket to your email address.

*We operate in a competitive online marketplace so we may adjust prices up or down without notice.

Yes, a consumer (not a business) can return their order within 14 days of receiving it.

Please request returns by emailing our team at sales@buildinstores.co.uk, if the request is accepted then you will be provided with a return address and the return must be made within a further 14 days. Any returns outside of this period will not be accepted

The return must include all the items in your order and they must all be in a new, unused and resaleable condition as well as a copy of your order confirmation.

To learn more please read our returns policy.

No unfortunately not, the customer is responsible for arranging the return at their own expense.